For every functionality in the left menu, there are search Tab and search result Tab. Below is the SDN List Tabs.


If you type "Joe smith" in sdn name field, It will create a where clause like this lower(snd_name) like '%joe smith%"
If you type "Joe, smith" in sdn name field, It will create a where clause like this lower(snd_name) like '%Joe, smith%"
This is standard SQL Query. The best practice is only type ONE word, for example "Joe", so all the name with "Joe" will be in the result list, which will include "Joe smith", "smith, Joe", "Joe x smith" etc.
For Free text lookup or file scan, It uses innovative indexing and search technology. Those names/messages are pre-processed and tokenized. It will search against name and name synonym. The space between the words will be ignored, the order of the words will affect its score, but NOT as important as its in the standard SQL Query.

